Commentary - March 2023

Balmoral Tanks is delighted to announce that it has become the first manufacturing company in the world to be awarded the BSI Kitemark Certification for CUSTOMER SERVICE AND COMPLAINTS MANAGEMENT in accordance with BS 8477 and BS ISO 10002 standards.

Awarded on 15 March 2023 the certification recognises the company’s commitment to customer service based on a robust assessment against three key areas: Customer service; Complaint management; Customer satisfaction.

Allan Joyce, Balmoral Tanks’ managing director, said: “As a company that clearly differentiates itself in the market through its high levels of customer service, we are clearly delighted to achieve this recognition of quality and distinction.

“It proves that we put our customers at the heart of what we do and take great care to give them a service experience that consistently meets or exceeds their expectations.”

The certification is based on British and international standards as well as regular audits of customer satisfaction. To achieve the Kitemark Balmoral Tanks has demonstrated:

• An effective customer service strategy
• Delivery of consistently high quality customer experiences
• Consistently exceeding client expectations
• Independent validation of client advocacy and service KPIs
• Continual improvement of service against critical success factors
• Robust complaints handling principles
• Effective resolution processes
• A policy of continuous improvement

Mr Joyce concluded: “I would like to thank everyone at Balmoral Tanks for their continued hard work and commitment to the company. You can see with this recognition that your focus and dedication to the service we provide to our clients, day in and day out, pays off.”